At Herstory Goods, we want you to love your purchase.
If for any reason you're not completely satisfied, we're here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase.
To start a return, please email info@herstorygoods.com before sending your item back. We'll provide return instructions and the return shipping address.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong item.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@herstorygoods.com
Please include your order number and photos of the item and packaging. We'll work quickly to resolve the issue by providing a replacement, refund, or another appropriate solution.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process the refund.
Original shipping charges are non-refundable unless the return is the result of our error.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital products or downloadable content
- Items that have been used, damaged after delivery, or are not in their original condition
Questions?
Our goal is for every order to arrive beautifully and safely. If something isn't right, we'd love the opportunity to make it right.
If you have any questions, please contact us at info@herstorygoods.com